Returns or exchange policy
Returns or exchange
At Mamut Big Design we offer 14 business days to change or return your order. Whether you want to change your product for a different size or color, or if you want to receive a full refund, the product must be in the same condition as it was delivered. The return must be done through the same packaging used in the delivery and a copy of the email confirmation of the order must be included.
We will change the product without any charge. You will only have to pay the shipping costs to send back your order to our stores (normally 4-6€ depending on size).
We inform you that no changes or refunds are accepted for custom orders (unless there has been a quality error attributable to the seller).
Return of defective products
If the product is defective or wrongly delivered, the buyer will be refunded for the price payed. In that case, the person must contact us through email, so we can manage the collection and the return of the defective product, as well as the shipment of the new product without any cost to the buyer.